Service Desk Solution Utilizing the power of Cloud Services, Premier IT provides your customer or end user with information and support, troubleshooting issues and providing guidance regarding your company’s products, services or software. Premier IT can also act as your Internal IT Help Desk, providing your employees assistance with their computer related issues. Premier IT offers Phone, Email & Live Chat support services to assist your customers or end users.
24×7 Help Desk Center Let us provide you a U.S. based and staffed, customized Help Desk team using ITIL-based best practices, without capital investment, staff retention issues, trouble ticketing system or infrastructure requirements. Have your IT staff focus on your business issues while we support your end-users around the clock.
Frontend & Backend Development
Live Technical Support Teams 24×7 We currently operate 24×7 Help Desk centers in Idaho, Nevada and Colorado that use ITIL compliant processes and advanced IT management toolsets. Over 90% of all Help Desk service calls are answered within 40 seconds (industry leading). Our Help Desk teams are organized by customer, so they become familiar with your systems and your people. Incidents are resolved by our remote services team or an on-site visit by one of our experienced engineers. We’ve got you covered.
Expert IT Professionals with a Broad Array of Skills As users “Bring their own Devices,” (BYOD) and technology evolves does your IT Help Desk staff have the “depth” of skills necessary to support Office 365, mobile devices, virtualization, VDI, compliance requirements, security, and disaster recovery to name a few disciplines. Premier IT will work closely with your experts to learn your systems and be able to provide the proper level of support for your end-users.
24×7 Help Desk Services Include:
- US-Based Agents
- Cost Effective Solutions
- Complete Transparency
WE'D LOVE TO HEAR FROM YOU! Whether you are looking for a basic answering service, inbound queue support, tier 1 technical support, or proactive client engagement with hosted web chat - we can help. Use our form, or contact us at 347-803-9257. We look forward to speaking with you!
We are bigenough to offer the facilities, services and expertise you need to run your entire IT We are smallenough to provide the support and attention you deserve